Overview

Call-a-Bus is a door-to-door public transport service available for two types of customers. It is intended for:

  • people who use a wheelchair to get around and who live in Luxembourg City or another municipality participating in this scheme (wheelchair category), and
  • Luxembourg City residents aged 70 and over (70+ category).

Terms and conditions of use

Categories wheelchair users 70+
Customer's place of residence Luxembourg City or participating municipality * City of Luxembourg
Terms of use

Customers under the age of 18 must be accompanied by an adult

Customers must be aged 70 or over


(*) municipalities participating in this scheme together with the City of Luxembourg: Bertrange, Hesperange, Niederanven, Strassen and Walferdange.

Operating hours

Categories wheelchair users 70+
Operating hours

Monday to Sunday,

7:00–00:00 (midnight)

Monday to Saturday,

9:00–00:00 (midnight)

Registration and customer card

To register for this service, please fill out the respective form available below, or go to our Infobus point.

Once you've registered, you will get your very own customer card, which you must show to the driver before getting on the bus.

Form(s) to be completed

Registration form: Wheelchair user

Via PDF document

Non-authenticated method, manual signing and sending

  • Print, fill in, sign and send by post to the Service Autobus at the following address
    • Service Autobus
      63, rue de Bouillon
      L-1248 Luxembourg
       
PDF form

Form(s) to be completed

Registration form: Catégorie 70+

Via PDF document

Non-authenticated method, manual signing and sending

  • Print, fill in, sign and send by post to the Service Autobus at the following address
    • Service Autobus
      63, rue de Bouillon
      L-1248 Luxembourg
PDF form

Link

Infobus

Bookings

Call 4796-4797 (on working days) at least 45 minutes before you want to be picked up. Bookings can be made up to three weeks before the required date. Please state the number on your customer card when making a booking. 

No more than five return trips can be booked per day.

Opening hours (call centre)

Monday to Friday from 7:00 to 21:30
Saturday: 8:00–16:00
Sunday: closed

Fees

Categories

Wheelchair users

70+

Customer

Free of charge

€6/trip

Customer's chaperone

(up to three chaperones permitted)

Free of charge

€3/trip

Late cancellation fees

(for cancellations less than 30 minutes before the scheduled departure time)

€2

€6

Late-show fees (if the customer shows up more than 10 minutes after the scheduled departure time)

€2

€6

Trip cancellation fees (charged as of the eighth cancellation in a month)

€2

€2

Billing

Monthly invoices are paid by direct debit. Failure to pay may result in the service being suspended until the outstanding amount has been paid.

Contact

For more information, please call the City's Service Autobus (Bus Department) on 4796-3255 or send an email to cab@vdl.lu.

Alternatively, go to our Infobus point on Place d'Armes.